Here's how to Overcome the #1 Objection

"We already have a cleaning service." Ever heard that before?

Well, the fact is that most cleaning services out there are not doing a good job at all. They rush through the cleaning process, do very little dusting if any and they are not giving the customer their moneys worth at all.

So, what do you say to that? You say this,

"I understand. Are they doing a good job for you?"

At this point you should perform the simple 3 second test as explained in the Instant Office Cleaning Kit on page 39 and then say:

"I'd like to submit a competitive bid for you to keep on file because things change"

Nobody wants to be a pushover but your not asking them to hire you at this point and your really not trying to sell them anything either. You want to give them something for free. Your just asking to submit your bid to them (page 30)

Think you can do that? Of course you can!

My customers are getting accounts, submitting bids and making money!

You can too!

Start Your Cleaning Business--Click Here!

What Is Your Price?

Many people in the cleaning business make "Price" their key selling point.
When you cave in to a low price, you may be giving money away. Sure,
price matters but it is never at the top of the list for most decision makers.

Standing your ground to sell a quality cleaning service may have a bigger payoff than lowering your price.

There are 2 types of buyers out there. A price based buyer who wants the best deal on every purchase they make and the value based buyer. They want to know what they are going to get for their money. A price buyer will test you to see if you will come down in price... but ... a value buyer will test you to see if you believe in your price and believe in the quality of your service.

You must believe in it before anyone else ever will!

Stand firm and believe that your quality cleaning service is worth the price you are asking. A good response during your discussion with any decision maker is to ask:
"May I explain to you why you would be smart to invest your money in this"?

Prepare to answer that question and
get what you should be paid for your cleaning service!



Start Your Cleaning Business--Click Here!

Thinking about entering the foreclosure market by cleaning up foreclosed homes? Click Here!

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Frequency Of Cleaning Effects Your Price

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WHEN CLEANING HOUSES OR OFFICES
INCREASE OR LOWER YOUR PRICE
BASED ON FREQUENCY

Don't shortchange yourself. Whenever a customer wants you to lower the frequency in which the cleaning takes place, (meaning they want it done 1 time a week instead of 5 times a week)this is always justification for increasing your price for the individual cleaning to be done. Keep that in mind.

The less often you show up to do the cleaning, the more time consuming the
cleaning will be. Sometimes a customer who wants to save money will only
want their home or office cleaned once a week or even once a month.

That is up to them, but it will take you longer to do the job. The cleaning that takes place will require more trash be removed and the restrooms will take longer to clean because they have not been done in a while. So, raise your price for the cleaning whenever someone wants it done less often or you'll wish you had.

EXAMPLE-

If I estimate a job to be cleaned at $90 dollars for an individual cleaning
to be done 5 times a week, but the customer informs me that they only want it done once a month, I would at least double the price and it would be worth every penny!

Also keep in mind that whatever price you agree on with the customer,they are going to expect a good job from you. Make sure you know exactly what they do expect before you give them a price. You don't want to give them a price and then afterwards find out they also expect you to do this and that.
Make sure they look at your service agreement, in the first place, and
you both know what is expected each time you show up to do the job.

Got a Service Agreement form? Need bid forms? Still not completely sure how to run your cleaning business right? Start Your Cleaning Business--Click Here!

Start Your Cleaning Business--Click Here!

As we all are in uncertain economic times,
I wanted to send this word of encouragement to you.

My friend, Sam Rodman, just recently helped someone who had
purchased the Start Your Cleaning Business Guide.


About one week earlier, he asked Sam for a second opinion on
the price of a bid and Sam, always willing to help his customers who buy his ebook on starting a cleaning business, assisted him with that.

Well, guess what?!? Sam's customer landed a very profitable
office cleaning account that pays him over $2000 every month and, of course, it is very part-time cleaning that gets done.

So...what did the guy say to get the job? What did he do? Well, I can tell
you the same thing that Sam suggested to him. That is this:

**Instead of just giving someone a price for your cleaning service,
and leaving it at that, ASK them some questions FIRST.

!>>Have a brief discussion with the decision maker regarding the price
to get their feedback on the value of the cleaning service from their perspective. Ask the decision maker these questions-and get the answers:

!>>How much were they paying? What was the problem
they were having with their previous cleaning service?

!>>Is such and such a price per month in their budget?

!>>Can they justify a higher price for you if you include the
changing of the burned out ceiling lights?

Always speak with the decision maker in person
and always try to come to an agreement with them
on the price that you want to get paid for your service
before you put that price on your service agreement
and give it to them.


!*!*!*!*!*!*!*!*!

And consider this....

Authority is inner confidence. Trust in your judgement,
in your skills and your abilites. It comes from the inside, from an
attitude of "I can do this and I deserve success"

This attitude will radiate outward to any decision maker as you assert your rights, honestly ask for what you want to be paid and develop a willingness to give to others and yourself.

Pick up your copy of Start Your Cleaning Business--Click Here!
Success is only a click away!

Office Cleaning--Pros Agree It's the Most Stable in These Economic Times!

I belong to a network group of cleaning professionals-from residential to large commercial independent businesses. We were discussing how business is and if anyone was loosing clients. The residential cleaners are loosing customers as people cut back expenses. Large commercial cleaners-the ones that clean places like auto dealerships and gyms, etc-are loosing clients as businesses close and this group is also having difficulty collecting.

The one area of cleaning that everyone, and I do mean everyone, agreed was not really feeling the economic pinch was Cleaning Small Offices!! Why? Because those small, usually independent, businesses will always need someone to clean their offices and because these business people are, and have been, very cost conscious, they are more likely to hire an independent - YOU - over a franchise.

Our little group also discussed some of the best small businesses to get as clients because of the daily need. The two that came up the most were, drum roll please...dentist offices and funeral homes. The last one surprised me, but as I thought about it, it's perfect!

I just had to share this with you!

Do you need forms, contracts, introduction letters, bid sheets or anything else for your office cleaning business? For practically nothing you will get everything you need to start off right-no costly mistakes-Right Here!

Bidding or Estimates on Office Cleaning Jobs--Tricks and Tips

Need Bid Forms or Estimate Charts? Everything to get you started professionally is included in the Office Cleaning Business StartUp Kit!

You've got the appointment to do a bid or estimate, so how do you give yourself the winning edge?

I will share a few of tips I have come across from Pros in the cleaning business...

1. Do more listening then talking....

2. Point out a cleaning issue that you observe , but not in a direct manner, like a swipe of a area that has a collection of dust... put it in there head that they can do better with who they have cleaning the place...

3. You dress according to the type of account, shirt and tie is usually best.
Should you wear something with your company logo on it , even if its just a shirt.?
If you have a nice company dress shirt, wear it. But if you just have a company t-shirt, I would still go with a dress shirt, even if it isn't branded. You want to look good regardless, the logo on the shirt is just a bonus.
It's an old saying, but first impressions sure do count. I wouldn't dream of doing a quotation/survey without a shirt and tie, no matter how small or whatever the state of the contract is. I think if you've made an effort then you have made the potential client feel important right away, which can only be a bonus.... :


4. You take legal pad, 2 pens, any company brochures and business cards
Legal pad? .... does a legal pad look less professional than the fancy black binders people take with them....?
The key to the pad or binder you take is it must be extremely easy to use, without a lot of fumbling around, or it will make you look unprofessional. You want something either clipboard style or something that flips completely around so you look slick when you open it not like a high school freshman on the 1st day of school with a new 'jumbo organizer'.

5. You arrive in a clean vehicle, company or not
Whatever you drive make sure it is clean and looking good. That's a priority with me anytime I go to a bid or to clean. Pull up front get out like you own the place. Always appear to be successful even if you are not as of yet.


6. You only ask questions about pricing and current cleaner if you FEEL they will talk to you about it. If they come across as pure business and professional, don't ask--you will look unprofessional. If you establish a quick rapport with the person and they are talkative--then go ahead and try to work it in

7. I always wipe off the chair that they point to when they tell me have a seat, it leaves them questioning their current service.

8. Wear dark pants, make a point of wiping your finger on things and then on your pants, by the end of the walk you will look like an old dust rag, which you can then dust off, adding to your point.

9. Keep it simple and be confident in yourself. Doesn't hurt to listen to some "pump up" music on your way to the bid either. Puts you in the ZONE.

10. Be on time. Never show up late. If you go into a restroom and there is a toilet stopped up ... plunge it. Be complimentary of their office (not how clean or dirty it is). Find something in the person's office your meeting with to talk about for a few minutes. They might have a sports team, etc., you can have a few positive comments about even if you do not like them. I always check the tops of pictures when they are walking us around. They will catch a glimpse of you doing this. I have also had timely phone calls come in that I really really had to take. But have the phone on vibrate.

If you aren't already doing the above tips, you could be losing potential clients, business and your reputation. Implementing these time tested strategies will help your cleaning business be successful.

Need more resources? Visit How to Start an Office Cleaning Business for more tips from the pros and more exciting resources to get you going fast and on the right foot!